Terms of use

Last updated: March 04, 2026

PLEASE READ THESE TERMS CAREFULLY AS THEY CONTAIN LEGAL OBLIGATIONS AND IMPORTANT TERMS ON WHICH WE INTEND TO RELY - FOR EXAMPLE LIMITATIONS AND EXCLUSIONS ON OUR LIABILITY.

BY USING OUR APP, THE DOCUMENTATION OR THE SERVICE YOU AGREE TO THESE TERMS. IF YOU USE OUR APP, THE DOCUMENTATION OR THE SERVICE THESE TERMS WILL BIND YOU.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE APP, THE DOCUMENTATION OR THE SERVICE.

If you’ve downloaded the App from the Apple App Store the provisions of section “Additional Terms for Apple App Store Users” apply.

If you’ve downloaded the App from the Google Play Store the provisions of section “Additional Terms for Google Play Store Users” apply.

Defined terms are words or phrases that have a specific meaning, they will appear in bold throughout this letter.

Some of these terms apply only to consumers. “Consumer” means an individual acting for purposes which are wholly or mainly outside of that individual's trade, business, craft or profession. For example, limited companies are not ‘consumers’, nor are individuals using the App, the Documentation or the Service wholly or mainly for business purposes.

Authority to enter into these terms. If you are not a Consumer, you confirm that you have authority to bind the business on behalf of which you are accepting these terms. In that context, references to “you” and “your” will be to that business. Otherwise references to “you” and “your” will be to you, the person entering in to these terms.

Depending on your Home Country, “Apple” means:

Apple Inc., located at One Apple Park Way, Cupertino, California, for users in the United States, including Puerto Rico;

Apple Canada Inc., located at 120 Bremner Blvd., Suite 1600, Toronto ON M5J 0A8, Canada for users in Canada;

Apple Services LATAM LLC, located at 2811 Ponce de Leon Boulevard, Floor 12, Coral Gables, Florida, 33134, for users in Mexico, Central or South America, or any Caribbean country or territory (excluding Puerto Rico);

Apple Services Pte. Ltd., located at 7 Ang Mo Kio Street 64, Singapore 569086, for users in Bhutan, Brunei, Cambodia, Fiji, Laos, Macau, Maldives, Micronesia, Mongolia, Myanmar, Nauru, Nepal, Palau, Papua New Guinea, South Korea, Solomon Islands, Sri Lanka, Tonga, and Vanuatu;

iTunes K.K., located at Roppongi Hills, 6-10-1 Roppongi, Minato-ku, Tokyo 106-6140, Tokyo for users in Japan;

Apple Pty Limited, located at Level 3, 20 Martin Place, Sydney NSW 2000, Australia, for users in Australia or New Zealand, including in any of their territories or affiliated jurisdictions; and

Apple Distribution International Ltd., located at Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland, for all other users.

“Home Country” means your country or territory of residence. 

“Apple App Store” means the Apple service through which you can buy, get, license, rent or subscribe to content, apps, and other in-app services

“Google” means Google LLC located at 1600 Amphitheatre Parkway, Mountain View, California 94043, USA.

“Google Play Store” means the service provided by Google through which you may download the App.

Who we are and what these terms do

We, Teleprompter For Video Ltd (Company number: 16774900, England) of Paddocks End, Winkfield Row, Bracknell, RG42 6LX license you to use:

  • The mobile application software which you have downloaded, namely Teleprompter for Video, Teleprompter For Business, or Prompt+ Teleprompter, as applicable, and the data supplied with the mobile application software, (together, the App) and any updates or supplements to the App.

  • The related documentation (whether online or electronic) (Documentation).

  • The service you connect to via the App and the content we provide to you through it (Service).

in each case as permitted in these terms.

IMPORTANT: This agreement is concluded between us (Teleprompter For Video Ltd, Company number: 16774900, England) and you. We are solely responsible for the App and the content thereof, and for the Documentation and the Service. 

Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://teleprompterforvideo.com/privacy-policy. It is important that you read that information.

We use third party providers to help deliver the Services to you, information about what personal data they receive and how they process it can be found in https://teleprompterforvideo.com/privacy-policy. It is important that you read that information. 

Other terms that may apply to you

The following documents also form part of these terms:

Google Play Store / Apple App Store’s terms also apply

The ways in which you can use the App, the Documentation and the Service may also be controlled by the Google Play Store / Apple App Store's rules and policies which can be found here: 

Google Play Store: https://play.google.com/intl/en-US_us/about/play-terms.html

Apple App Store: https://www.apple.com/uk/legal/internet-services/itunes/uk/terms.html 

Google Play Store / Apple App Store's rules and policies will apply instead of these terms where there are differences between these terms and the applicable app store’s rules and policies. These terms will still apply to the extent there are no differences.

Operating system requirements

This App requires a mobile device with a minimum operating system, please see either the Google Play Store / Apple App Store or our list of supported devices published here:  https://teleprompterforvideo.com/support/supported-devices 

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or the Service or have any problems using them, please take a look at our support resources at https://teleprompterforvideo.com/support.

Contacting us (including with questions, complaints or claims). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at hello@teleprompterapp.com.

How we will communicate with you. If we have to contact you, we will do so by in app notification, email or by SMS, using the contact details you have provided to us.

How you may use the App, the Documentation and the Service, including how many devices you may use it on

You must keep your login credentials confidential and secure. You must tell us immediately if you believe your account login credentials or your account have been compromised. You must not share your login credentials or account with any other person, organisation or entity. 

In return for your agreeing to comply with these terms you may:

If you have purchased the Teleprompter For Business App, you may also use the App, Documentation and the Service for your business purposes, subject always to the provisions of these terms and conditions. 

  • use any Documentation to support your permitted use of the App and the Service; and

  • receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

You may not transfer the App to someone else

We are giving you personally the right to use the App, the Documentation and the Service as set out above. Whilst you may have sharing rights as set out above, you may not otherwise transfer the App, the Documentation or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App and the Documentation from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce or for other business reasons.

Unless it is an emergency or urgent situation, we will give you at least 30 days' notice of any change by sending you an in-app notification, SMS or email with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes, you will not be permitted to continue to use the App, the Documentation and the Service and you may apply for a refund, which will reflect the period the App and the Service have been available to you prior to cancellation.

Update to the App and changes to the Documentation or the Service

From time to time, we may automatically update the App and change the Documentation or the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App, the Documentation and the Services.

If you are a Consumer we confirm that the App and the Service will always match the description of it provided to you when you bought it. If you are not a Consumer, the App, Documentation and Service are provided “as is” and to the maximum extend permitted by law, all warranties and terms (whether express or implied) are hereby excluded.

If someone else owns the phone or device you are using

If you download the App or the Documentation onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We are not responsible for other websites you link to

The App, the Documentation or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

  • except in the course of permitted sharing (see above) not rent, lease, sub-license, loan, provide, or otherwise make available, the App, the Documentation or the Services in any form, in whole or in part to any person without prior written consent from us;

  • not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App, the Documentation or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App, the Documentation and the Services on devices as permitted in these terms;

  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App, the Documentation or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App, the Documentation or the Service to obtain the information necessary to create an independent program that can be operated with the App or the Service or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

    • is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;

    • is not used to create any software that is substantially similar in its expression to the App, the Documentation or the Service;

    • is kept secure; and

    • is used only for the Permitted Objective;
       

  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App, the Documentation or the Service.

Acceptable use restrictions

You must:

  • not use the App, the Documentation or the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, the Documentation or the Service or any operating system;

  • not infringe our intellectual property rights or those of any third party in relation to your use of the App, the Documentation or the Service, including by the submission of any material (to the extent that such use is not licensed by these terms);

  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App, the Documentation or the Service;

  • not use the App, the Documentation or the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

  • not collect or harvest any information or data from the App, the Documentation or the Service or our systems or attempt to decipher any transmissions to or from the servers running the App or the Service.

Deleting your account

If you created an account with us which you wish to delete, this can be done inside the App by going to “settings” then “support” and pressing the “delete your account” button under the “administration” heading. Alternatively, to delete your account you can also contact our support team at: hello@teleprompterapp.com.

AI Features of the App

Our app uses AI, this can help you create or edit scripts as well as improve eye contact. The AI providers we use are:

  • Open AI (ChatGPT) for script writing and editing.

  • Nvidia for eye contact enhancement.

More information regarding these providers and how they process your personal data can be found here https://teleprompterforvideo.com/privacy-policy. 

Certain AI features within the App send prompts, User Content and related data to third‑party AI providers. We will clearly notify you the first time before any personal data is shared with such providers by obtaining your permission in‑app. You can switch off the use of any AI features within the App at any time in settings; some functionality may then be unavailable.

AI generated content may be inaccurate, incomplete or unsuitable for your context. You must review AI generated content carefully and you remain responsible for your use of them. AI generated content does not act as professional advice. To the extent permitted by law, we disclaim liability for your reliance on AI generated content generated within the App.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Service throughout the world belong to us (or our licensors) and the rights in the App, the Documentation and the Service are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Service other than the right to use them in accordance with these terms. This license that we grant to you lasts whilst you have the App downloaded on your device and ends as soon as you delete your account, following the steps set out above, or if you did not create an account, as soon as you uninstall the App.

You retain all intellectual property rights in scripts, videos and other content you upload or create using the Services (“User Content”). You grant us a worldwide, non‑exclusive, royalty‑free licence (with the right to sublicense to our hosting and processing providers) to host, store, back up, transmit, display and otherwise process User Content solely as necessary to provide, maintain, secure and improve the Services, including to 

  • synchronise your User Content across your devices;
  • generate technical copies and derivatives required for rendering, transcoding and other processing; and
  • create processed outputs you request (for example, AI‑generated scripts or eye‑contact‑corrected videos). We do not acquire any ownership in your User Content.

The above license that you grant to us lasts whilst you have the App downloaded on your device and ends as soon as you delete your account, following the steps set out above, or if you did not create an account as soon as you uninstall the App.

Our responsibility for loss or damage suffered by you

Our responsibility for loss or damage suffered by you if you are a Consumer

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Our maximum total liability to you. Where we are liable for foreseeable loss and damage or damage to property (both as described above), our total liability to you in respect of all such losses and claims arising out of or in connection with these terms and the App, the Documentation and the Service, under all legal bases (for example contractual claims, negligence claims, and for claims that we have not complied with our legal duties), shall never exceed, in total, the greater of (i) £50 (fifty pounds) and (ii) 150% (one hundred and fifty percent) of the fee (if any) you have paid for the App.

We are not liable for business losses. The App, the Documentation and the Service is for domestic and private use. If you use the App, the Documentation or the Service for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Our responsibility for loss or damage suffered by you if you are not a Consumer

Nothing in these terms limits or excludes our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any other matter that cannot be excluded or limited under English law.

We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with these terms or the App, the Documentation or the Service for:

  1. any loss of profits, sales, business, or revenue;
  2. loss or corruption of data, information or software;
  3. loss of business opportunity;
  4. loss of anticipated savings;
  5. loss of goodwill;
  6. any indirect loss or damage;
  7. any consequential loss or damage; or
  8. any special loss or damage.

Our residual liability to you:

We hereby exclude (to the maximum extent permitted by applicable law) liability for all losses and claims arising out of or in connection with these terms and the App, the Documentation and the Service in each case whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

To the extent that the exclusion in the above paragraph is held to be ineffective or unenforceable by a court of competent jurisdiction for any reason, our total liability to you in respect of all losses and claims arising out of or in connection with these terms and the App, the Documentation and the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed, in aggregate, the greater of (i) £50 (fifty pounds) and (ii) 150% (one hundred and fifty percent) of the fee (if any) you have paid for the App.

We exclude all implied conditions, warranties, representations or other terms that may apply to the App, the Documentation and the Service.

Limitations to the App and the Services. The App, the Documentation and the Service are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App, the Documentation and the Service. Although we make reasonable efforts to update the information provided by the App, the Documentation and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Service have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Service (as described on the app store site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the App, the Documentation and the Service or support for the App or the Service is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for the App or any Services you have paid for but not received.

We may end your rights to use the App, the Documentation and the Services if you break these terms

We may end your rights to use the App, the Documentation and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

If we end your rights to use the App, the Documentation and Services:

  • You must stop all activities authorised by these terms, including your use of the App, the Documentation and any Services.

  • You must delete or remove the App and the Documentation from all devices in your possession and immediately destroy all copies of the App and the Documentation which you have and confirm to us that you have done this.

We may transfer these terms to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

Who else has rights under this agreement? 

Google Play Store:

If you have downloaded the App from the Google Play Store then these terms do not give rise to any rights to any person except you and us to enforce any of these terms. This includes rights under the Contracts (Rights of Third Parties) Act 1999 which are excluded.

Apple App Store:

If you have downloaded the App from the Apple App Store then you and we acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of these terms, and that, upon your acceptance of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary thereof. 

Except as above, these terms do not give rise to any rights to any person except you and us to enforce any of these terms. This includes rights under the Contracts (Rights of Third Parties) Act 1999 which are excluded.

The rights of you and us to end or change these terms are not subject to the consent of any other person. 

 

Entire agreement:

This paragraph does not apply to you if you are a Consumer.

If you are not a Consumer:

These terms constitute the entire agreement between you and us in relation to the App, the Documentation and the Service and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to their subject matter.

You acknowledge and agree that in entering in to these terms:

  • The App, the Documentation and the Service is provided “as is”;
  • We do not give any representation, warranties, assurances, conditions or undertakings in relation to the App, the Documentation and the Service other than those expressly set out in these terms;
  • Any representation, assurance, undertaking, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law; and
  • You do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

You and we acknowledge and agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these terms.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing these terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

 Which laws apply to these terms and where you may bring legal proceedings

For consumers:

These terms are governed by English law, and you can bring legal proceedings in respect of these Terms, the App, the Documentation and the Service in the English courts. If you live outside of England, you may bring legal proceedings in respect of these Terms, the App, the Documentation and the Service in the courts of the country in which you are usually resident.

If you are not a Consumer:

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes and claims, and including your use of the App, the Documentation and the Service) shall be governed by and construed in accordance with English law.

We both irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms of their subject matter or formation (including non-contractual disputes and claims).

 

Additional Terms for Apple App Store Users

Legal Compliance: By entering in to these terms, you confirm and promise to us that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Third Party Terms of Agreement: You must comply with applicable third-party terms and conditions when using the App, the Documentation or the Service, e.g., you must not be in violation of your wireless data service agreement when using the App or the Service

Support: In respect of the App, the Documentation and the Service, you and we both acknowledge that Apple has no obligation to facilitate any maintenance or support services.

License: The license granted within these terms is a non-transferable license to use the App, the Documentation and the Service on any Apple-branded product that you own or control. 

Refunds: If you’d like to discuss your refund options, please contact the Apple App Store for more details.

If the App doesn’t work as promised

  • If you made in-app purchases through the Apple App Store and it doesn’t meet any warranty we or Apple have given about the App, tell Apple and Apple will refund what you paid for the App or the relevant subscription period.

  • Please note: apart from giving refunds, Apple doesn’t have any other warranty obligations for the App.

  • You and we acknowledge that we are responsible for any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty related to the App.

You and we both acknowledge that, in the event of any third-party claim that the App, the Documentation or the Service or your possession and use them infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.

We are responsible for dealing with any claims about the App, the Documentation and the Service or your use of it, Apple are not. This includes product liability, legal/regulatory compliance, and consumer protection or privacy claims. We are responsible for investigating, defending, or paying out on those claims, Apple does not have this responsibility.

For information on third party rights to the contract specific to Apple users, please see paragraph “Who else has rights under this agreement?”.

Additional Terms for Google Play Store Users:

Refunds: if you’d like to discuss your refund options please email our customer service team at hello@teleprompterapp.com

For information on third party rights to the contract specific to Google users, please see paragraph “Who else has rights under this agreement?”.